Contest Troubleshooting

Description: You may notice that your submission seems to be stuck or is taking longer than expected.

Solution: If your file is large, please be patient while it uploads. A confirmation alert will be sent once the submission is complete. To speed up the process, consider reducing the file size or checking your internet connection for stability. The larger your file the longer the upload time. If your submission is for visual media and you have a large file, please just use the section titled "Large File Upload" for a smoother experience.

Description: You might be having trouble uploading your files.

Solution: Ensure that your file format is supported (e.g., .jpg, .png, .pdf, .mp4). If problems persist, try using a different browser or device.

Description: You might be experiencing issues with the page not loading properly.

Solution: Refresh the page or clear your browser’s cache and cookies. If the issue continues, try accessing the site from a different browser or device.

Description: You might need additional help beyond the standard troubleshooting steps.

Solution: If you’ve tried the suggested solutions and are still facing issues, please contact our support team at cfacpr@byu.edu or call 801-422-8218. Include a detailed description and screenshots of the issue. Please note that the support team will be unavailable after 5 PM on Thursday, the 26th, so reach out before then for assistance.

Please note that questions should be sent to cfacpr@byu.edu NOT cfac@byu.edu (this account is not monitored and you may not receive help in a timely manner).